You don’t need to pay anyone to represent you, for example a lawyer or claims management company (CMC). a trust that has a net asset value of less than £5 million.a charity with an annual income of less than £6.5 million.a small or medium-sized enterprise (SME) with an annual turnover of no more than £6.5 million and fewer than 50 employees.a ‘micro-enterprise’ (a type of small business) with an annual turnover or balance sheet that does not exceed €2 million and fewer than ten employees.
individuals who act as personal guarantors for loans to businesses they are involved in.an individual customer – or joint customers – of a financial business that provided service or products in the UK.Official rules set out who we can and can't help, but broadly we can look at complaints from: We can also help certain types of small business and others too, like charities, depending on things like their size, and their turnover, income or asset value. For example, individual or joint customers of financial businesses. We can help a range of people with complaints about financial products or services, regardless of nationality or where they live. Compensation for distress or inconvenienceīefore we can investigate a complaint, we need to check that it is one our rules and powers say we can help with.Complaints involving the cost of living.
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